Do you repair jewelry?

Yes, we do! Our jewelers have over 100 years combined experience to makeyour jewelry like new again. Repairs are done in-house and typically take 7-10 days. We also offer repairs done while you wait for an additional fee. Appointments are necessary. The majority of our repairs come with a 1 year warranty.

Do you size rings if they are not purchased from Michele & Company?

Yes, we do! Sizing costs depend on the type of metal, number of stones and number of sizes we are changing it to. Sizing starts at $50 and goes up from there. All repairs are done in-house and it takes between 7-10 days.

Do you repair sterling silver?

We do repairs on some sterling silver jewelry, but due to the nature of sterling silver we do not size rings. We have found over the years that sizing seams on sterling silver rings tend to break open, that is why we will not size the rings. Also a lot of sterling silver jewelry has a heavy plating and that gets damaged when heat is applied. We will reset stones and refinish sterling silver

What is your process for custom design?

Our in-house, custom design process allows you to work with one of our experienced staff to bring to life any style of jewelry you can imagine, providing you with a means to express your unique style in a way that is truly one-of-a-kind. Our professionals will guide you through the entire process, from sketch to wax model to the finished product.

How long does it take to have a custom piece of jewelry made?

After the design and specifics are decided, the process takes 4-8 weeks depending on the intricacy of the design. At Michele & Company Fine Jewelers, we make custom jewelry affordable!

Do you repair watches?

We replace batteries, adjust watch bands and sell new bands.

Do you cut off rings?

Yes, we do! Our jewelers are available Mon-Fri from 9:30-4 pm

Do you pierce ears?

Yes, we do! We use Studex products that are made of the highest quality surgical stainless steel and karat gold. Appointments are not necessary but it’s always good to call ahead to make sure that we have a piercing associate available.

Why is it important to have my jewelry cleaned and inspected regularly?

It’s important to have jewelry professionally cleaned and inspected every six months to insure the security of your diamonds and gemstones. If they are found to be loose or showing significant wear our staff will give you a quote for any necessary repairs.

What is an appraisal and is there a charge for an appraisal?

An appraisal is an official document used when insuring jewelry with a private agency. Appraisals determine the retail replacement value of your jewelry. We do appraisals on all jewelry we make here, the appraisal includes a photograph of the item and a detailed description of the item so that you can insure your jewelry. There is a fee for appraising and that will cost $180 for the first piece additional items are $90. When getting your jewelry appraised always bring in any original paperwork or diamond lab reports so the actual stone weights can be included on the appraisal. Appraisals on jewelry not made here are dependant on the availability of our appraiser.

Do you buy used jewelry?

We buy gold for scrap value. Prices paid are updated daily. Not sure if it’s gold? Bring in your items and let one of our knowledgable staff check it out for you.

Are appointments necessary?

No, however scheduling an appointment will guarantee that an associate can meet with you when it’s most convenient and that you won’t have to wait when you come in.

FAQ